It's unavoidable: an event guest has a less than satisfactory experience. Follow these simple steps to win them back and create new brand advocates!
Tag: customer service
Every event host should be in-the-know about what makes a great event! Get some quick tips on the common expectations all event attendees have for their hosts.
A few weeks ago I had the pleasure of sitting on a panel at the Portland Marathon Race Director College with seven of my peers, one of whom had just entered the online event registration field. During the discussion I thought about a blog article I wrote about customer service being a competitive advantage. In … Continue reading Online Registration Competitive Advantage Revisted
Online registration is a relatively new industry but has become very crowded and new competitors are popping up weekly. I read an article recently by Barry Moltz published on Crain's Chicago Business' Enterprise City regarding company culture. One of the five points made referenced how companies treat their customers and how customer service is a … Continue reading Competitive Advantage in the Online Registration Market?