A few weeks ago I had the pleasure of sitting on a panel at the Portland Marathon Race Director College with seven of my peers, one of whom had just entered the online event registration field. During the discussion I thought about a blog article I wrote about customer service being a competitive advantage. In … Continue reading Online Registration Competitive Advantage Revisted
Tag: customer service
Online registration is a relatively new industry but has become very crowded and new competitors are popping up weekly. I read an article recently by Barry Moltz published on Crain's Chicago Business' Enterprise City regarding company culture. One of the five points made referenced how companies treat their customers and how customer service is a … Continue reading Competitive Advantage in the Online Registration Market?