Social media is a scary term for many event organizers. How do you properly market yourself through a medium that is largely controlled by the end user? How do you know what social media tools are for you?
The answer itself is also a scary one: it depends.
However, as an event organizer, you can’t afford to be ignorant of social media marketing. Your event must have a presence in this digital marketing realm. Unlike other marketing opportunities, when communicating through social platforms, you’re not talking at your participants; you’re talking with them.
You’re providing content that can be liked, shared, retweeted, pinned, and commented on. Social media provides you the way to create not a customer, but a raving fan—one who has the potential to sing your praises at every whim.
Social media allows you to connect with your audience, to make your raving fans a part of your event. Social media is like word-of-mouth advertising with the added bonus of receiving actual data about the number of people you’ve engaged.
“Feed the beast. It looks worse to have a Facebook or Twitter page that hasn’t been updated frequently than to not do it at all. You’ve got to be continually thinking about how you can engage with your customer.”
To guide your own event’s social media strategy, here are six steps you need to take to ensure success:
1. Choose a Social Media Marketing Specialist
You need to have one person in control of the message across the multiple social media channels that you use. This person needs to understand how social media works and also understand the message of your event’s brand.
Keep in mind: You can teach your specialist how to use social media tools properly, but you can’t teach someone how to be invested in your brand. Choose someone who knows what your event stands for and how that relates to your participant.
2. Select Social Media Platforms for Your Event
Understand that each tool is different from one another. Although at their cores, Facebook and Twitter are both tools to share status updates, the way that each is consumed requires you to think about the content that will be readily accessible.
Choose three social media channels that you think will be most beneficial to your brand and be different enough from one another that you won’t always post the same content.
3. Tailor Your Content to Each Social Media Platform
Provide different content across your social media platforms. When posting, consider how the content will be consumed. For example, Facebook users vary in age and tend to spend 35 minutes per day on the platform. Twitter, on the other hand, is a fast-paced channel that appeals to younger users. Your Facebook posts should be longer to engage with consumers who spend time reading up on family, friends, and events. Twitter, on the other hand, requires multiple short posts to give small chunks of information on your event over time.
4. Use Social Media to Build Your Event Brand
Twitter works great as a customer service vehicle to build trust and establish an event’s brand. The personalized support engages your customer base and shows transparency. If something goes wrong, you don’t hide it. You resolve the issue publicly, creating the trust that we will do everything to make the customer happy.
How can you best utilize your social media tools to reach that end?
5. Set a Frequency for Each Marketing Medium
When you understand the mediums that you’re using, you get a feel for how often your audience wants to hear from you in each format. For instance, you may decide that email marketing is a weekly tool after seeing your unsubscribe rate spike with more frequent emails. For Facebook, most organizations post daily or every couple of days. Twitter moves more rapidly and may require multiple posts per day.
6. Feed the Beast!
Social media marketing requires constant maintenance. The truth is that it looks worse for your event to have a Facebook or Twitter page that hasn’t been updated frequently than to not have it at all. You need to be continually thinking about how you can engage with your customer on social media.
These six steps will help you get started with a social media strategy that will help build buzz and increase attendees. Understanding how to engage your customer will help you make them more invested in your brand and your events. People want to feel like they belong to something; make them feel like they belong to your group of raving fans!